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          Contact Us

          On the phone. Online. In branch. When you need us, we’re here to help. The way we see it, it’s just good banking.

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          Contact Information for Business Banking

          Business Banking
          1-800-4BUSINESS (1-800-428-7463)
          Monday-Friday, 7:00 a.m.-7:00 p.m. EST
          Saturday, 8:00 a.m.-5:00 p.m. EST

          Business PhoneBank
          1-800-862-6200

          Questions about Business Online Banking
          1-877-229-6428

          Contact Information for Certificates of Deposit (CDs)

          Questions about your CD
          1-800-922-9999
          24 hours a day, 7 days a week

          CD product information
          1-800-600-0008

          Open a new CD
          1-877-360-2472

          Contact Information for Checking Accounts

          Questions about your checking account
          1-800-922-9999
          24 hours a day, 7 days a week.

          Checking product information
          1-800-600-0008

          Open a new checking account
          1-877-360-2472

          Debit card issues
          1-877-242-7837
          24 hours a day, 7 days a week

          Overdraft Protection
          1-800-922-9999
          24 hours a day, 7 days a week

          Order checks
          1-866-322-1350

          Contact Information for Credit Cards

          Apply for a credit card
          1-888-333-5145

          Contact Information for Home Equity

          Talk to home equity advisors
          1-800-340-5626

          Overdraft Line of Credit program
          1-800-922-9999
          24 hours a day, 7 days a week

          Contact Information for Investing and Retirement

          General Investing Inquiries
          1-800-242-2224

          SpeciFi® Inquiries
          1-855-635-6663

          Contact Information for IRA Savings and IRA CDs

          For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.

          To open an IRA account, please stop by your nearest Citizens Bank Branch.

          Contact Information for Money Markets

          Questions about your money market
          1-800-922-9999
          24 hours a day, 7 days a week

          Money market product information
          1-800-600-0008

          Open a new money market
          1-877-360-2472

          Contact Information for Mortgages

          Questions about your existing mortgage account
          1-800-234-6002

          Refinance or apply for a new mortgage
          1-888-514-2300

          Find a home loan originator near you

          Contact Information for Online & Mobile Banking

          Questions about personal Online Banking
          1-800-656-6561

          Questions about Mobile Banking
          1-877-670-4100

          Questions about Business Online Banking
          1-877-229-6428

          Online Banking outage information
          1-800-922-9999
          24 hours a day, 7 days a week

          Pay My Loan

          Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.

          Pay My Loan Now

          Contact Information for Savings Accounts

          Questions about your savings account
          1-800-922-9999
          24 hours a day, 7 days a week

          Savings product information
          1-800-600-0008

          Open a new savings account
          1-877-360-2472

          Overdraft from savings program
          1-800-922-9999
          24 hours a day, 7 days a week

          Contact Information for Security, Privacy, and Fraud Prevention

          Report account fraud
          1-800-922-9999
          24 hours a day, 7 days a week

          Fraud prevention information
          1-877-229-6430

          Contact Information for Students

          Student Borrowing
          1-888-411-0266

          Banking For Students
          1-800-600-0008

          Contact Information for Wealth Management

          Questions about your wealth management accounts
          1-800-242-2224

          To schedule a complimentary financial review with a Financial Consultant from Citizens Investment Services please call 1-800-242-2224.

          Even if you have a relationship with another investment firm, we can offer you an objective second look at your investment portfolio to help ensure you are on target to achieving your long-term financial goals.

          Wire Transfer Information

          For Wire Transfers related inquiries please visit or contact your local branch.

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